Commonly Asked Questions
The answers to all of your ORH questions
Made to Order
Due to everything being handmade, these items have a 2-3 week processing time. This is before shipment. If you are needing a product sooner, please reach out.
What is your return policy?
We accept return requests within 14 days of delivery. Once we have approved your return (or exchange) you have 14 days to ship product back, providing dated receipt.
Buyers are responsible for all return shipping costs. If the item is not returned in its original condition, the buyer is responsible for loss of value.
We cannot accept any returns of personalized items, or sale items. These products are final sale.
Where is the clothing made?
Our items are made in Sherwood Park in Alberta, Canada. Following all current health measures.
Oakley Rae Handmade will not be liable for any accidental occurrences. Items are not intended to be worn as sleepwear.